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At Car Hire Site we are committed to providing a service to our customers that is quick and simple to use. Reserving a car can be done in three simple steps. We gather quotes from several less-known rental firms, and some more notable ones such as Budget, Enterprise, Hertz, Thrifty, and Europcar to name a few.
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There are different payment options available which are clearly stated in the booking process:
- Prepaid Deposit – Pay an amount now to secure the vehicle and pay the balance of the car rental booking within 7 days of pick up date.
- Part Paid – Pay a small deposit at the time of booking to secure the vehicle and pay the balance at the time of pick-up at the car rental desk.
- Pre-Paid – Pay the full amount for the vehicle at the time of booking.
- Post-Paid – Confirm the vehicle without payment. The balance is paid in full at time of arrival at car rental desk.
The fuel policy is determined by the car rental agent and in most cases is also dependent on the rental duration. There are different types of fuel policies and we will clearly state which one applies at the time of booking. The most common fuel policies are:
Pick up full, return empty – Your vehicle will be supplied with a full tank of fuel and can be returned empty. On pick-up, the rental agent will charge you for a full tank of fuel. The price per litre charged by the rental agent may be higher than the price at the local service station. Fuel charges are payable at the rental counter. There is no refund for unused fuel.
Pick up full, return full – Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges you will need to return it full. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car full. Missing fuel will be charged on your return. Please note that the price per litre charged by the rental agent may be significantly higher than the price at the local service station. Fuel charges are payable at the rental desk unless otherwise stated. This fuel policy may also be referred to as Pick up quarter full, return quarter full or Pick up half full, return half full.
Pre Purchase Fuel with Partial Refund – Your car will be provided with a full tank of fuel for which you will need to leave a deposit at the rental desk. Upon return of the car you will be refunded for the unused fuel and charged an admin fee. Please find the fuel admin fee charge in the above paragraph . The admin fee is non-refundable regardless of the amount of fuel upon return. The admin fee may fluctuate depending on car rental supplier.
We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.
The rental voucher we will send you as part of the booking confirmation contains all documents required at the time of pick-up. In most cases, in order to release the reserved vehicle, you need to bring:
- Credit card in the name of the driver. Credit cards accepted for pick-up are MasterCard, Visa, and in some cases, American Express. Please consult your Booking Confirmation for list of accepted Credit Cards.
- Driving licence. Please note that only a full licence held for minimum of 1 year with no major endorsements will be accepted. Read more about requirements for driving licence
- Booking voucher. This will be sent to you within 48 hours after booking and must be printed out.
- Any other forms of identification requested by the car rental agent in their terms and conditions. Details can be found on your rental voucher.
If your licence is not printed in the Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you will need to bring an international driving licence and your domestic licence. If you are renting abroad (outside your country of residence, or outside where your licence was issued), an international drivers licence is usually required regardless of the alphabet. International driver's licences must be accompanied by the original domestic licence of the driver.
UK driving licence holders must present their photocard when hiring a vehicle within the UK. Customers must also go to www.gov.uk/view-driving-licence to create a one-time passcode. This passcode is valid for 21 days and must be presented when picking up your rental vehicle. For more, please visit www.gov.uk/government/news/driving-licence-changes.
Please note that Northern Ireland issued licence holders still need to present the paper counterpart.
What is the cancellation policy for fully prepaid or part-paid bookings?
- If you cancel up to 24 hours prior to your pick up, you will be refunded in full. If you cancel less than 24 hours in advance, you'll receive a refund minus €50 for fully prepaid bookings.
- If your online payment is less than €50, no refund will be made for your car hire booking.
- If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.
- All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.
- Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.
What is a no-show?
A ‘no-show’ occurs for the following reasons:
- You didn't inform us about your cancellation prior to your pick up date.
- You failed to pick up the car at the arranged time and date.
- You failed to provide the documentation that’s required to pick up the car.
- You failed to provide a credit card in the main driver’s name with enough available funds on it.
In the event of any of the above, no refunds will be made to you.
The car rental company reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car’s security deposit. In such cases, unless the car rental has been cancelled at least 24 hours in advance, the customer will not be entitled to a refund.
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Have any questions? Then please don't hesitate to contact us. We will try our best to respond to email within 24 hours. All our contact information is given below. Alternatively, you can send us a message via the contact form below (please only use the contact form if you feel your message isn't that urgent).
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Address: 71-75 SHELTON STREET, COVENT GARDEN, LONDON
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WC2H 9JQ
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Support Phone: 02081-444-045 / 44-2081-444-045 (intl)
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E mails: info [at] carhiresite.com
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Working Hours: 09:30-21:00 except on Saturdays
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